We are committed to maintaining the accuracy, confidentiality and security of your personally identifiable information (“Personal Information”). In keeping with this commitment, we act in accordance with our Privacy Policy with respect to the collection, use and disclosure of Personal Information. Our Privacy Policy is based on the values defined by the Canadian Standards Association Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.
Introduction
We are responsible for the preservation and protection of the personal information we hold. We have appointed one or more individuals who are responsible for ensuring compliance with our Privacy Policy.
Defining objectives
We collect, use and disclose personal information in order to provide you with the product or service you have requested and to offer you other products and services that we believe may be of interest to you. The purposes for which we collect personal information will be identified before or at the time of collection. In some cases, the purpose for collecting the information will be obvious and consent may be implied. This is the case, for example, when we ask for your name, address and payment information as part of the ordering process.
Consent
Your knowledge and consent are required for the collection, use or disclosure of your personal information, except where required or permitted by law. You always have a choice whether or not to provide us with your personal information. However, your decision not to provide us with certain information may prevent us from providing you with our products or services. We will not require you to consent to the collection, use or disclosure of information as a condition of the supply of a product or service, unless we need the information to provide the product or service to you.
Restrictions on collection of information
The personal information we collect will be limited to those details necessary for the purposes we have identified. With your consent, we may collect personal information from you in person, by telephone, mail, fax or the Internet.
Limiting use, disclosure and retention
Personal information may not be used or disclosed for purposes other than those for which it was collected, unless you have consented to such use or disclosure or as required or permitted by law. Personal information will be retained only as long as necessary for the purposes for which it was collected or as required by law.
Accuracy
Your personal information will be retained in the most accurate, complete and up-to-date form necessary for the purposes for which it is to be used
Protection of customer information
Personal information will be protected by security safeguards appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your personal information against loss and unauthorized use, access and disclosure.
User access
Upon request, you will be informed of the existence, use and disclosure of your personal information and will be given access to that information. You may verify the accuracy and completeness of your personal information and may request that it be amended, if appropriate. In certain circumstances where permitted by law, however, we will not disclose certain information to you. For example, we may withhold information about you if it also relates to other individuals, or if it is subject to legal or security restrictions, or if it is commercially proprietary information.
Handling customer complaints and suggestions
You can send us your questions or requests about our privacy policy or practices by using the following contact information.
ADDITIONAL INFORMATION
Cookies
A cookie is a small computer file or piece of information that may be stored on your computer’s hard drive when you visit a website. We may use these cookies to improve the features of our website, to analyze the Internet audience to enable us to better understand user behaviour and, in some cases, to provide a personalized online experience for visitors.
Cookies are commonly used and most web browsers are set by default to accept them automatically. You can change your browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie, giving you the chance to refuse it. Please note, however, that if you disable cookies, you may not be able to take advantage of the optimal performance of our website.
Other websites
Our website may contain links to third party sites that are not governed by this privacy policy. While we make every effort to include only links to sites with high standards of privacy protection, our Privacy Policy no longer applies when you leave our website. In addition, we are not responsible for the privacy practices adopted by third party websites. We therefore advise you to review the privacy statements of these sites to learn how your information will be collected, used, shared and disclosed.